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Terms & Conditions That Protect Your Play

When you open an account on samuraislot, you agree to a set of terms that keep your wallet safe, your winnings secure, and your gaming experience fair.

Account eligibility and age rulesDeposit, withdrawal and refund termsGame play limits and account suspension
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samuraislot Terms & Conditions That Protect Your Play
HELP WITH YOUR ACCOUNT

Get Answers About Your Terms

If you have a question about our terms, how they apply to your account, or what happens if you need to close your profile, reach out…

Live Chat Open the chat window in your account lobby during support hours and describe your…
Email Support Send your question to our support address with your account email and we'll reply…
Phone Support Call our customer line and speak to a team member who can walk you…
SECURITY AND YOUR DATA

How We Protect Your Account and Information

Your account is protected by encryption and multi-factor verification so only you can log in and request payouts.

Login Security

Your password is hashed and your session is encrypted. We offer multi-factor verification so no one else can access your account even if they have your login.

Payment Data

DANA, OVO, GoPay and QRIS details are stored in certified secure systems. We never sell or rent your payment info and do not share it unless the law requires it.

Data Retention

We keep your account history for seven years from closure for compliance. You can request a copy of your data or ask us to delete it where the law allows.

Account Verification

Before you withdraw, we verify your identity and payment method to prevent fraud. This may take 1–3 business days depending on the method you chose.

Cookies and Tracking

We use cookies to remember your login and preferences. You can manage cookie settings in your browser or contact support to opt out of non-essential tracking.

Report a Problem

If you suspect unauthorized access or see a transaction you don't recognize, contact support immediately. We investigate within 48 hours and will reverse fraudulent charges.

Questions About Our Terms & Conditions

Below are the questions we hear most often about how our terms work, what they mean for your account, and what rights you have.

You must be of legal age where local law permits. You must provide a valid email, phone number and identity document. You cannot have more than one account per person, and you must use your real name and details. If you are underage or do not meet local eligibility rules, your account will be closed and any funds refunded.

We may restrict your account, cancel pending bets, or block withdrawals if you breach our rules. Common breaches include using a fake identity, sharing your account, betting on behalf of another person, or attempting to exploit a system error. We will notify you of the breach and the action taken. You have the right to contact support within 14 days to dispute the decision.

Yes, you can request a withdrawal to your DANA, OVO, GoPay or QRIS account at any time. Payouts are processed within 1–5 business days depending on the payment method and your bank's schedule. Your account must be verified before your first withdrawal. We may hold a payout if we suspect fraud or if your account has a breach of terms.

Minimum deposit is Rp 10,000 and maximum per transaction is Rp 50,000,000. Daily withdrawal limits depend on your account age and history but start at Rp 500,000. You can request a higher limit by contacting support and verifying your identity. Payment method limits also apply — DANA, OVO, GoPay and QRIS each have their own caps set by the provider.

Log into your account, go to Settings > Account, and select Close Account. Your remaining balance will be paid to your linked payment method within 5 business days. Once closed, your account cannot be reopened. We will retain your data as required by law and then delete it permanently after seven years.

You can update your phone number and email in Account Settings. Your name and identity number cannot be changed — if they are incorrect, contact support with proof and we will review your request. Changes to your linked payment method (DANA, OVO, GoPay or QRIS account) take effect after verification, which may take 24 hours.

Your account remains active. We do not close inactive accounts or charge dormancy fees. However, if we suspect your account has been compromised or is being used for illegal activity, we may restrict it and contact you. You can reactivate a restricted account by verifying your identity through support.

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